Three mobile network make it difficult to leave

I very much dislike phoning a company to find they have a service which comes out of a developing country. This says something to me.  Such as the pursuit of profits means the cheapest service they can provide. Service which is delivered by individuals who speak English with a distinct accent and clearly have never lived in the UK. Three is one such company to outsource its services.

In what can only be described as a deliberate bully tactics, Three mobile phone service this morning belligerently talked over me and obstructed supplying a PAC code. If there was any doubt about trying to leave Three to get a better telephone deal I am now 100 per cent committed to ensure
I do get a better deal and within three minutes of putting down the phone had already contacted another mobile phone provider and taken out a direct debit. Whereas the phone call to Three had taken a total of twenty-three minutes and repeated requests with the words "please give me a PAC code."  It didn't seem to matter to them though, the request I made was like water falling off a duck's back. As if it had meant nothing at all as if my words didn't matter to them. And the reality was my words didn't, because they were the words Three didn't want to hear, they didn't want to know this long term customer was about to leave their service. So like holding onto a cliff and about to fall into a crocodile infested water Three held on to my phone call for dear life.

I was polite all the time, and am sure if I'd had given them the opportunity to drop the call they would of, because this is the way such companies play it. Get the customer so irate they will say something which means the call is terminated.  This creates a catch 22 situation where the only way to resolve the situation is yet to phone up again.  Ringing up and then getting disengaged is a strategy in itself to ensure the customer continues with their contract and is unable to cease it. In this way Three can go on for days ensuring they'd eek out a further time where a customer must pay for a service no longer wanted.

Perhaps they didn't understand the character of the person they were talking to, for once I had vaguely made up my mind to leave Three but was then confronted with brick walls of Indian service clients wanting to stop the cancellation from taking place the more obstinate I got to be, the more necessary it became to ensure this contract would be ended. The only regret I have on this matter is not recording the phone conversation and also not advising the conversation was being recorded and would be submitted to Ofcom if the very reasonable request was not complied with. I got there in the end or hope so. For I'll not actually find out until I get to see my bank statement and check they have finished taking direct debits from my account. Fingers crossed another phone call will not be called for.