Sunday, 16 June 2013

Horrors of Open Plan Offices

Whoever invented the open plan office needs a good kicking. I'm sure they are probably hiding under a table somewhere, in a conventional office. Because if they had any brains they'd realise there was a hit list and this is one individual who must be near the top. If not on the top, even, in doing a Google search there is some vagueness as to the original inventor. The word "architect" crops up.  Yes those people who design things for others but don't give a damn about the results, otherwise they would of designed them better in the first place and worked or lived in the places they designed. The hypocrisy is they don't.

Open plan offices are a cauldron of noise, they are unbelievably difficult to concentrate in, because there is always some idiot who speaks up loud or because of their own insecurities and psychologically unbalanced mind desperately seek attention. In the open plan office they can get all the attention they want.  Whether this is in talking about what they saw on TV, their pets, their family, sports.  The subject is irrelevant.  This is probably the biggest bugbear of any open plan office. Some employees need for silence to do calculations, read, or undertake any complex task requiring concentration it's essential. The open plan office takes this away.  Those individuals who have these difficult tasks are then under stress and strain, not just to do their work but also not to make mistakes. It's not like they are colouring in a picture by numbers, what they are doing is difficult and their need for clarity is essential.  Therefore mistakes happen and in business those mistakes can cost money.  Whilst an employer may see the advantage of cramming in employees tight like battery hens, they rather not consider these other costs.

It is mind boggling how employers mix functions of office workers under the open plan office. When mixed all out office war can take place. For example, a group of people who are constantly on the telephone should not be put next to a group who barely use the phone.  It is as though the telephone users intentionally want to stop or harass the non users from doing their work. Their job involves communication, not thinking and there is a blindness to understanding someone else may need to concentrate. They talk normally or loudly, they don't try to subdue their voice.  They fail to understand or see the effect of verbal diarrhoea.

In an open plan office individual's are more likely to be interrupted while they work. They are seen not just as sitting at a desk and getting on with the job, they are seen as available to others. Available to be spoken to, when they would rather just get on with it.  Some people also can not help but talk while they work, and try and engage others in what they are doing. Like the telephone employees it's as though they are looking for approval, as they discuss items or work. By discussion they take away their own decision making process, they share it. If uncomfortable in making a decision or because they don't have confidence in their own abilities. These people are a hindrance as they are being overpaid, and not doing the job they should be doing. But they are human beings, and it could be the personal need for social contact which makes them this way. Especially if they don't get the chance to speak to others outside of the workplace.

Hot desking. This is another useless concept bought in by employers with the advent of open plan offices in a way to reduce costs. No office worker has a dedicated desk, they may have an area but not a dedicated desk. Unless it so happens they have a disability. Then they do have a dedicated desk. However, by dedicating a desk to this individual there then becomes less choice for the remaining hot desking employees to sit anywhere else.

Windows. In the open plan office when one person opens a window the draught is felt fifty metres away in another part of the office which may be quite a bit cooler. On account of convection currents and sun light streaming through the window. Further to this some office workers like a little bit of air and may have a high body temperature, whereas those who like as much warmth as possible because they enjoy a hotter climate don't like the window open.

It is with a great deal of irony how open plan office may even be cited with architectural awards. Awards for all kinds of reasons, the most natural light, the most eco friendly, the most sociable, however the one thing they should be given an award for they are not. This is as suitable places to work in. The employees end up facing the brunt of it them.  This especially goes for the newer offices. The ones where the toilets never work properly, the air conditioning is ineffective or only effective in a certain part of the building so every other employee is baked like a jacket potato, or worse frozen. Lets not forget to mention how it is employers think when a lot of their employees are crammed into an open plan office those employees will require less stationary, or less toilet roll than they did previously.

The resounding effect of open plan offices is a great deal more stress and a reduction in productivity. You can tell the employer to you are blue in the face, but they don't hear.  At which the whip is cracked and you're asked why an urgent piece of work has not been actioned.  Oops, as you think back to a piece of paper which happened to be handy while sitting on the crapper.

Truthfully, open plan offices stink, in more than one way.


No comments: